Alchemy 43 is an emerging lifestyle brand. Starting with aesthetics bars, we deliver the highest quality cosmetic microtreatments within an exceptional customer service environment. Playing upon the success of specialty beauty service concepts such as those of the Drybar, Skin Laundry and Soul Cycle, Alchemy 43 offers specialized, technology-driven, narrow-focused services in a high-end salon style setting. The aim is to re-position these cosmetic injectable services from a medical procedure to reflect their actual function as a beauty maintenance ritual with the same level of accessibility as other beauty rituals, like a manicure. The client experience is high touch, personalized, consistent, and unlike anything currently available in the medical industry. The company has expanded from one location in May 2016 to multiple locations and markets. There are future plans in place for a product line of skincare and cosmetics.
OBJECTIVE OF THE POSITION
Alchemy 43 is seeking a dynamic, inspiring, and business savvy Business Manager to oversee the Company’s emerging retail footprint in New York. The Business Manager is an expert in delivering results, and plays a key partnership role in devising and ensuring seamless execution on the branded, unforgettable client experience that is disruptive to the status quo. This position is field based and (i) executes business plans and sales goals; (i) provides ongoing, effective, and inspiring leadership and training to the retail workforce; (iii) establishes and executes brand standards for service and selling via education to ensure a consistent, first class client experience; (iv) manages the tools and systems which monitor metrics and brand consistency; and (v) building and retaining a team of high performing retail professionals and aesthetic practitioners, tracking performance, and providing coaching and follow-up as needed.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES
BUSINESS PERFORMANCE & MANAGEMENT
Collaborate on the market launch plan in partnership with the corporate team. Set a vision, strategy, and plan to drive top-line growth.
Provide consistent leadership, direction, and training to the store teams so they will achieve/exceed sales plans, deliver on the brand ethos, meet expense targets, and execute other critical business objectives.
Exhibit an owner’s mentality and a merchant mindset by continuously evaluating how to maximize sales and minimize inventory liabilities from the in-store user perspective in collaboration with finance partner. Analyze sales productivity, KPI, and business trends. Develop and implement strategies to leverage successes, replicate wins, stem the impact of any misses, increase sales, and control expenses.
Regularly communicate with management about sales performance and metrics, and, as necessary, recommend adjustments necessary to achieve goals.
Continuously assess strengths and weaknesses of each location and practitioner to (i) recommend new or improvements to existing protocols, sales and service initiatives and (ii) identify training needs.
Create incentives to drive key business objectives and motivate sales team. Provide recognition for exceptional sales and/or service performance.
Partners with corporate to execute omni-channel marketing strategy in brick and mortar stores.
CLIENT SERVICE AND EXPERIENCE
Improve existing or develop new standards and programs on the client experience and selling culture; ensure consistent execution of these standards and programs across the field.
Partner with the medical leaders of the organization to create Standard Operation Protocols to ensure a consistent and replicatible clinical experience for the client including but not limited to product usage, which tools to use, sterility and hygiene, pain control.
Monitor client needs and expectations as well as service trends in the luxury space in order to develop and recommend improvements to the client experience. Implement surveys and other programs to test and ensure customer engagement and satisfaction.
Direct store employees in the execution of CRM program, visual directives, and wardrobe standards.
PEOPLE EXPERIENCE, DEVELOPMENT, AND RETENTION
Lead the recruitment and retention of a highly effective, well-trained team of retail professionals. Partner with Human Resources, Founder and corporate team to develop recruitment and retention strategies and training programs; ensure strategies and programs are deployed.
Develop succession plans based on business needs and aspirations of staff. Support growth plan by building a bench of talented, highly motivated associates.
Engage in ongoing coaching and feedback, and deliver all performance appraisals and documentation in a timely manner.
Foster a workplace culture that prioritizes communication, collaboration, respect, and performance.
LEADERSHIP / BUSINESS DEVELOPMENT
Partner with Marketing, Branding, Finance and other corporate departments to ensure product and store allocations represent a cohesive strategy, meet client demands, and deliver desired brand experience across markets.
Partner with Branding and Marketing to ensure visual merchandising standards are achieved and maintained. Analyze market and selling trends and provide recommendations, as necessary, to refine merchandising strategy in order to maximize revenue potential.
With relevant cross-functional teams and executive leadership, develop a retail strategic plan (playbook) that sets standards for selling and service culture and client experience. Training management in playbook, and ensure successful deployment across the retail organization.
Ensure the execution of all operational policies and procedures.
Ensure successful and timely implementation of all corporate initiatives in the New York market
REQUIRED SKILLS, COMPETIENCES, KNOWLEDGE, EXPERIENCE
SKILLS / COMPETENCIES
Highly proficient in interpreting and actioning on business information
Must demonstrate strong leadership skills and an ability to build and maintain a collaborative and highly engaged team
Maintains the professional presence, maturity, and tact necessary to earn respect and influence teams and outcomes
Proactively identifies areas of opportunity and/or change, recommends future actions, and coordinates implementation among various constituencies and across geographies
Understands how to set priorities in complex situations and manage time despite unexpected interruptions
Communicates effectively before many audiences (e.g., CEO, investors, store teams, third parties)
Proven ability to meet/exceed sales goals
Ability to teach, inspire, and lead by example
Strong organizational skills and exacting attention to detail
Able to articulate and exemplify brand vision
Maintains good energy and a positive, can-do attitude at all times
Ability to work a flexible schedule consistent with needs of the business; will require work on weekends, evenings, and holidays
Ability to travel on occasion
Minimum 8 years of multi-unit retail management experience
Minimum 3+ years serving in Lead Operations role
Self-care or luxury service experience preferred
Sales and finance experience preferred
BA degree preferred