Business Development Coordinator – Service – Kenosha, WI

About Us

All of us at Palmen Motors live and work in the community. We are your friends, neighbors, and customers. Every one of us promises to treat you like family, whether you are servicing your vehicle or purchasing a new one. Any business is only as good as its people. Palmen Motors is proud to be family owned and operated by the Palmen family for over 80 years. The majority of our staff have been with us a long time as well. It is not unusual to deal with someone who has been here for 5, 10, 20, or even 30 years! Here at Palmen Motors, we are grateful to have assembled one of the best teams in the business! Wondering if you have what it takes to join us? We are looking for sharp-minded, energetic, and motivated team players that can fit right in with our current staff.

Benefits

  • Medical Plan

  • Dental Plan

  • Vision Plan

  • Competitive Compensation Plan

  • 401(K) w/ Company Match

  • Paid Training Programs

  • Opportunities for advancement

  • Paid Vacation

  • Employee Purchase Discounts

    Responsibilities

  • Answer customer calls and establish follows-up with service appointments.

  • Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.

  • Provide customers with initial information and direct them to the appropriate dealership resources.

  • Present initial servicing options based on customer needs.

  • Follow up with leads that are not ready to make an appointment or no-show.

  • Participate in team and process development sessions – keeping positive relationships with teammates in the service, parts, and sales teams, along with dealership management.

  • Utilize CRM and DMS tracking systems daily.

    Qualifications

  • At least one previous role based in customer service experience.

  • Excellent teammate with collaborative attitude and eagerness to improve.

  • Prompt and courteous demeanor.

  • Positive and hardworking personality.

  • Strong computer skills.

  • Valid driver’s license.

    We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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