Under general supervision, provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Prepares and serves Hot Breakfast for guests following Company policies and procedures. Maintains the breakfast / lobby area in a clean and organized manner.
General Knowledge, Skill and Ability
Requires ability to take written and verbal direction in English and speak English clearly. Requires ability to communicate in a friendly manner with guests in order to create a warm, comfortable, relaxing environment. Requires knowledge of hotel accommodations, the community and breakfast hours.
Requires ability to conduct accurate inventory of food items and calculate order levels.
Mental and Physical Requirements
Requires knowledge, skill and mental ability equivalent to completion of 2 years of high school.
Previous experience in working with the public or food service experience preferred, but not required.
Requires ability to walk and stand during entire working period of 4 – 6 hours. Requires ability to lift 20 – 30 pounds intermittently during the work shift. Requires ability to push a vacuum, reach, stretch, and bend in routine daily work activities.
Reports to General Manager, Assistant General Manager or Executive Housekeeper.
Maintains and promotes a positive and cooperative work relationship with all hotel departments.
I have read and discussed the above with my manager, and I fully understand the description of my job.