Benefit Programs Specialist I – Galax, VA

Benefit Program Specialist I represents the entry level in the occupational group for employees working under close supervision while being trained in determining eligibility for a variety of social services government assistance programs. Employees’ responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services’ benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. General Work Tasks (Illustrative Only) – Conducts interviews of persons to determine eligibility for assistance and re-determines their continuing eligibility; Explains nature of temporary assistance benefit programs and determines reasons and need for assistance; Processes applications for financial assistance and diversion; explains client responsibilities, rights and program availability; Evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; Computes assistance plans; Determines the need for and amount of allowances for special circumstance items; Evaluates such social factors as education, work experience, and levels of social functioning; and Evaluates employ-ability of clients and explores potential sources of income.

Minimum Qualifications

Some knowledge of: basic human behavior; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation. Skill in operating a personal computer and the associated office equipment. Abilities – Demonstrated ability to: communicate effectively both orally and in writing; interview, gather information, and evaluate situations; analyze information; apply common sense understanding to carry out instructions furnished in written or oral form; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; use various types of automated technology to establish and maintain case records, access and retrieve data, create reports and manipulate data: maintain professional ethics related to confidentiality; and establish and maintain effective working relationships with others in a positive and tactful manner under sometimes stressful situations.
Experience in researching, interpreting and applying policies.

Preferred Qualifications

High School diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Virginia Dept. of Social Services (VDSS) or Local Department of Social Services (LDSS) working knowledge of financial assistance programs sufficient to determine/re-determine eligibility for benefits.
Considerable working knowledge and experience in Supplemental Nutrition Assistance Program(SNAP), Medical Program, Children’s Health Insurance Program(CHIP) and Quality Control Policies, procedures, and operations.
Experience in interviewing and assessing needs related to Human Services.

Special Requirements

Virginia Driver’s License or ability to obtain.
All Applicants are subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency

Special Instructions to Applicants

The website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based on the information on the resume and or application. Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed, or hand-delivered applications will not be accepted.

Applications are accepted online only through this posting.


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