Position Title: Bellman
Greet customers immediately with a friendly and sincere welcome.
Remain calm and attentive, especially during heavy hotel activity and emergencies.
Retrieve guest items from cars, busses, vans and carts.
Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room.
Navigate bell cart through public areas, guest room corridors and to elevators.
Requires physical stamina to stand, lift, carry and walk contiguously for duration of shift.
Read and match luggage tags, write claim tickets and detach portion to give to guest.
Organize and store luggage as necessary in a designated area.
Escort customers to accommodations, visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
Delivers messages to meeting facilities and guest rooms upon request.
Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and other assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
Other duties as assigned
Day(s) Required : FLEXIBLE including Holidays and Weekends
Anticipated Start Date : Two (2) weeks from date of job offer
For our Applicants : The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's race, color, national origin, ethnicity, religion, age, gender, marital status, sexual orientation, covered veteran status, or physical and mental disability, pregnancy, or on the basis of any other status protected by law. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.
The Naples Grande Beach Resort is a drug free workplace and an Equal Opportunity Employer. We conduct pre-employment drug screens, social security number checks and criminal background checks on all new hires and may conduct a credit or driving check depending upon position. We participate in the federal E-Verify program that allows businesses to determine the eligibility of their employees to work in the United States. Candidates must be able to provide documentation to support proof of eligibility to work in the United States upon hire.
The resort is operated by Northwood Hospitality. Northwood Hospitality is a wholly owned subsidiary of Northwood Investors which was founded in 2006.Established in 2010, Northwood Hospitality manages the hotel portfolio, both independent and branded properties, acquired by Northwood Investors. If you are interested in joining an enterprising organization that is committed to developing talent and building high performing leadership teams – Northwood Hospitality may be just what you have been looking for!
Northwood Hospitality Diversity & Inclusion
The Company recognizes the value and importance of a diverse workforce and will continue to identify and attract a workforce of the best available talent at every organizational level. As the Company grows and expands, we remain committed to maintaining our workplace diversity, allowing us to maintain our leadership in the industry
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
401k Retirement Plan with Employer match
$1 Employee Meals
Minimum Requirements :
Ability to work weekends and holidays with a varied schedule
Ability to communicate with our guests in a clear and professional manner, speak and read fluently in English
Prioritize and manage multiple tasks with speed and accuracy.
Ability to work well in fast-paced and high-pressure environments
Ability to be a team player and take initiative to achieve positive guest relations and maximize guest satisfaction.
Physical Requirements :
Must be able to stand/walk/step for extended periods of time in an outdoor environment
Work in different environmental working conditions (e.g. heat, cold, wind, rain, humidity).
Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 1 ‐
Work in various positions including, but not limited to, stooping, standing, bending over, sitting, kneeling, and squatting for extended periods of time
Pull and push materials and equipment to complete assigned job tasks while following appropriate safety procedures.