Baggage Service Agent/Agente de Equipaje The Professional Group The Professional Group 20,398 reviews


· Take claims of passengers for lost or damaged luggage.

· Ensure compliance with the regulations established by the company.

· Keeping a history file with passenger’s claims.

· Receive found luggage and describe its condition.

· Assist in administrative duties in the area. Provide excellent customer service to internal clients that flight with LATAM Airlines.

· Perform other activities of similar nature according to the needs of the department


  • Spanish, English (no exceptions) and Portuguese is a plus.
  • MS Office: Outlook. Word, Excel, Power Point.
  • 1 – 2 years of experience in Customer Service.
  • Availability to work in shifts.
  • Interpersonal skills.
  • Communication skills.
  • Leadership skills.
  • Ability to work under pressure.
  • Problem solving.
  • Initiative
  • Decision making skills.

Job Type: Full-time

Pay: $15.00 – $17.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • 10 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Night shift
  • Weekends


  • High school or equivalent (Preferred)


  • Customer service: 1 year (Required)


  • English (Required)
  • Spanish (Required)
  • Portuguese (Preferred)

Shift Availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location:

  • One location

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Social distancing guidelines in place

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