Responsible for managing operations of various units within the Claims Department and will serve as a consultant on complex issues that require extensive expertise and experience. Team will consist of approximately 30-40 adjusters and leaders across personal lines and commercial property claims. Responsible for developing and implementing claims service, settlement, and employee strategies. Leverages industry knowledge and expertise to identify industry and regional trends. Develops, defines and leads execution of data-driven initiatives to enhance claims practices.
The successful candidate will a strong Claims leader with a track record of setting challenging goals, strategic thinking, and motivating teams.
- Monitors service and production results vs. goals. Identifies areas of opportunity and executes action plans to resolve issues.
- Assists with the development of the annual budget, staffing analysis, and salary recommendations.
- Coordinates training, retention, and morale strategies with other departmental leaders.
- Liaison to other departments and point person on special projects concerning workflow, process, vendor and technological matters.
- Takes a leadership role in catastrophe response efforts.
- Acts as a liaison with Human Resources Department. Monitors disciplinary matters. Involved in recruiting, interviewing and hiring qualified staff.
- Supports internal and external audits.
- Develops and delivers on KPIs at the adjuster and management level.
- Provides direction, coordination, and evaluation of department staff.
- Follow up on personnel development plans initiated by Supervisors
- Attracts and retains top talent
- Effectively delegates and leverages the strengths of their team.
Bachelor’s degree or equivalent; or eight to ten years related experience and/or training; or equivalent combination of education and experience. Supervisory or management experience in claims. Insurance industry designations (AIC, CPCU) preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Florida Insurance Adjusters License preferred.