Assistant Director (TRIO Student Support Services) Northeastern Illinois University Northeastern Illinois University 161 reviews

Position Title:

Assistant Director (TRIO Student Support Services)


TRIO Student Support Services

About Northeastern Illinois University:

Northeastern Illinois University's Main Campus is located on 67 acres in a residential area on the Northwest Side of Chicago. The University has two additional locations in Chicago: the Jacob H. Carruthers Center for Inner City Studies and El Centro. Northeastern also is a founding member of the University Center of Lake County consortium campus in suburban Lake County, north of Chicago. Regarded as the most diverse university in the Midwest, Northeastern offers more than 40 undergraduate degree and certificate programs and more than 50 graduate degree, certificate, licensure and endorsement programs.


NEIU's TRIO Student Support Services (SSS) is seeking three qualified individuals (one for each federally funded SSS grant) for the assistant director role in supporting services for students who are first-generation, students who are income eligible, and students with disabilities. The successful candidate is preferred to possess an earned master's degree in higher education, student affairs or related field with minimum of two years of experience working with TRIO SSS eligible students (income-eligible, first generation, and/or students with disabilities) preferably in higher education institutions. Candidate must have extensive knowledge of recruitment, academic mentoring and follow-up tracking. Strong oral and written communication, previous federal grant administrative experience, strong computer skills including in Word, Excel, PowerPoint, and student databases. Evidence of excellent organizational, interpersonal, customer service, communication and time management skills with ability to pay attention to details and follow-through required.

Preferred Qualifications:

  • Master's degree in education, counseling, counselor education, psychology, special education, student personnel, or a related field (bachelor's degree required);
  • Extensive knowledge of recruitment, academic mentoring, follow-up tracking;
  • Minimum of two years of experience in a student support services setting in four-year college or university;
  • Strong verbal and written communication;
  • Experience in developing student programming that fosters confidence-building, leadership, and academic skills;
  • Ability to teach in individual and small group instruction settings;
  • Demonstrated knowledge of academic, career and advising principles and practices;
  • Experience in academic advisement in higher education or related field;
  • Excellent organizational, interpersonal, customer service, communication and time management skills with ability to pay attention to details and follow-through;
  • Demonstrates initiative and experience working with students, faculty, and staff of diverse backgrounds;
  • Strong verbal and written communication;
  • Working software knowledge, including Word, Excel, Access, student databases;
  • Previous experience working on a federally funded program preferred; and
  • Successful experience working with college students from diverse backgrounds, including educational, socioeconomic, culturally ethnic, and physical and/or learning disabilities.

Description of Duties and Responsibilities:

  • The Assistant Director will report directly to the SSS Executive Director and assist in the supervision of project programming, budget management, recruitment initiatives and social media presence for SSS.
  • Responsible for academic?monitoring?and follow-up tracking.
  • Collect and organize data necessary for program effectiveness.?
  • Hire, supervise, train and evaluate SSS Advisor, tutors, and faculty coaches.?
  • Develop, implement and evaluate tracking system for enrollment/academic progress.
  • Serve as academic advisor for program participants.
  • Assist with the coordination of developmental education (Math, English or Reading) for program participants.
  • Assist SSS Executive Director in the writing of reports, evaluations, and budgets.
  • Collect, monitor and maintain participant records.
  • Assist in coordinating process of recruiting and selecting SSS participants.
  • Meet with SSS Participants regularly to monitor progress and complete a Student Success Plan for each participant.
  • Provide support to program participants regarding graduate school admissions, and financial aid.
  • Provide academic advising as well, career, financial literacy, and scholarship activities for SSS participants.
  • Assist in developing and implementing new participant orientations for SSS.
  • Support establishing and maintaining collaborative efforts both on and off campus to identify scholarship/job shadowing/internship opportunities for SSS participants.
  • Provide support for the completion and submission of Annual Performance Reports for the SSS Program.
  • Design and implement activities and services designed to increase retention and graduation rates of SSS program participants.
  • Coordinate collaborative student-driven activities between TRIO Programs including conferences and graduate school visits.
  • Serve on committees as assigned or supported by the SSS Executive Director.
  • Participate in state, regional and national TRIO conferences.
  • Perform other duties as assigned by the SSS Executive Director.


Please submit application materials by the end of business 1/22/2021.

To Apply:

In order to be considered for this position, you must submit the following and send all documents within one PDF document to:

Please state subject as TRIO SSS Assistant Director Job Position.

  • A letter of interest addressing your qualifications for the position
  • Current Resume
  • Three (3) current professional references
  • Copies of unofficial transcripts are accepted; however, official transcripts for all earned degrees will be required of candidates selected for on-campus interviews

(This position requires a background check.)

Employment Services reserves the right not to consider any application on the basis of:

  • Incomplete information/documents
  • Delay in submission
  • Not meeting minimal qualifications

Be assured, your application will be reviewed on the basis of the position(s) in which you qualify and we will inform you of our decision. Review of applications begins immediately and continues until the position is filled.

Northeastern Illinois University is an Equal Opportunity/Affirmative Action Employer and invites applications from Women, Minorities, Veterans and Persons with Disabilities, as well as Other Qualified Individuals. Northeastern Illinois University's positions are contingent upon the University's receipt of its State of Illinois appropriation.


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