Apple Support Area Manager Apple Apple 10,044 reviews


Posted: Feb 5, 2021
Role Number:200219637
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! This individual knows what it takes to inspire a team to create an incredible customer experience with every interaction. You’re a role model and leader who advocates for their team. You are able to coach, mentor and guide a group of Team Managers, providing help when they need it and bringing out their very best. You know how to provide feedback and lead performance. You have a knack for strategic planning, program development, and forecasting business needs. The Apple Support team is looking for an Area Manager to lead a group of Team Managers. You will be available for your team during their shifts, which may include evenings, weekends and/or holidays.
This position is located on-site at the Apple campus in Austin, TX.
Key Qualifications
  • Minimum 4 years experience in a management capacity in a large or multi-site inbound call/ contact/e-care center supervising managers
  • Strong knowledge of support processes and procedures
  • Experience leading a support team in a contact center
  • Experience leading cross functional or cross site groups
  • Experience leading home-based employees, if applicable
  • Strong and effective written and verbal communication skills including ability to tailor your message to your audience
  • Creative and curious solution finder
  • Flexible schedule knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting, IVRs, and core call center metrics
As an Area Manager you'll be responsible for leading a group of Team Managers who directly manage our Advisors. This customer-focused leader is self-motivated, friendly and has a passion to solve client issues in an efficient and effective manner. You are effective in leading performance and developing managers through one-on- ones, team meetings, coaching sessions and setting expectations. You are able to execute according to business requirements and provide business level consulting.
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
Education & Experience
Bachelors degree or equivalent experience preferred

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