This position is located on-site at the Apple campus in Austin, TX.
- Minimum 4 years experience in a management capacity in a large or multi-site inbound call/ contact/e-care center supervising managers
- Strong knowledge of support processes and procedures
- Experience leading a support team in a contact center
- Experience leading cross functional or cross site groups
- Experience leading home-based employees, if applicable
- Strong and effective written and verbal communication skills including ability to tailor your message to your audience
- Creative and curious solution finder
- Flexible schedule knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting, IVRs, and core call center metrics
This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.