Admissions Coordinator Opis Coquina Center Opis Coquina Center

BUSINESS UNIT NAME: Center

POSITION TITLE: Admissions Director

OCCUPATIONAL EXPOSURE: Category III

DEPARTMENT: Admissions

REPORTS TO: Senior Admissions Liaison or Regional Marketing Manager

GRADE: 8 JOB CODE: DA02

POSITION SUMMARY: The Admissions Director manages the referral intake and follow up process, admissions process, and participates in non-hospital referral development. Responsibilities include implementation of standardized pre-admission, admission and census development initiatives to achieve/exceed monthly activity targets and budgeted census goals.

RESPONSIBILITIES/ACCOUNTABILITIES:

  • Meets census goals by working with the Center's Admissions Liaison to coordinate customer flow into the center;
  • Is trained and provides back up coverage, as needed, for the Admissions Liaison in the external role;
  • Establishes/maintains positive trends for overall occupancy, Medicare census, new admissions activity, conversion rates, and account receivable targets;
  • Effectively manages internal sales process with customers, families and referral sources, resulting in achievement of targeted conversion rates;
  • Arranges with Welcome Coordinator to ensure thorough and timely completion, signing and distribution of admission/readmission paperwork as a backup;
  • Conducts Center walk through daily to assess physical plant readiness for tours and admissions;
  • Ensures comprehensive identification and verification of payors for customer financial data;
  • Conducts proactive, daily follow up on all referrals which have not yet been converted to admissions; utilizes Inquiry Referral Form to document process for all viable referrals;
  • Maintains a Marketing Top 20 list, and actively participates in the development and implementation of the Center’s Marketing Plan;
  • Accurately maintains logs to track referral, admission and discharge activity. Reconciles referral log with Admissions Liaison according to standard process;
  • Ensures accuracy and appropriate use of center collaterals and admission paperwork. Communicates with RMM/SrAL. Updates and orders admission materials as neede;
  • Trains and monitors effectiveness of admission back up team and MOD team members;
  • Identifies and communicates/addresses internal barriers to census development; Unresolved barriers are brought to the attention of both the Administrator and Supervisor until resolved;
  • Coaches up, down, and sideways in support of Opis Mission, Standards and Policies;
  • Attends Daily Morning Meeting and other center meetings as requested; and,
  • Performs other duties as requested.

SPECIFIC EDUCATIONAL/VOCATIONAL REQUIREMENTS:

  • Minimum of one year's full time experience in long term care admissions preferred.
  • Minimum of two (2) years college education in the field of Health Care Administration, Business Management, and/or Marketing or Public Relations preferred.

ESSENTIAL JOB FUNCTIONS:

(Answer yes or no)

(1) Physical Demands:

Reaching YES

Handling YES

Fingering YES

Feeling YES

Talking or Hearing YES

Seeing YES

(Answer: 0-33% – Rarely/ 34-66% – Occasionally/ 67-100% Frequently)

Standing 34-66%

Walking 34-66%

Sitting 34-66%

(Specify amount of weight in pounds)

Pulling 20

Lifting 20

Carrying 40

Pushing 20

(Answer yes or no)

Climbing (stairs) YES

Balancing YES

Stooping YES

Kneeling YES

Crouching YES

Crawling NO

Twisting YES

(2) Location of Job Activities: (Answer in %) _25%_Outside

75% Inside

(3) Environmental Conditions:

(Answer yes or no)

Extreme heat with or without temperature changes NO

Extreme cold with or without temperature changes NO

Wet or humid YES

Noise and/or vibrations NO

Hazards (chemical, mechanical, radiant energy) NO

Explosives, burns, electrical, other NO

Atmospheric conditions –

Fumes, poor ventilation, mists, dust, odors, gas NO

Unprotected heights NO

Moving machinery NO

Operating automotive equipment YES

Operating foot controls YES

Uneven ground NO

Protective clothing (list) NO

(in accordance with policy and SDS)

(4) Work Situations:

(Answer yes or no)

Measurable or verifiable criteria YES

Dealing with people YES

Repetitive and continuous YES

Performing under stress YES

Set limits, tolerance or standards YES

Problem solving YES

Comparing YES

Taking instructions YES

JOB SKILLS:

  • Must be able to maintain a positive, Mission-oriented work atmosphere by acting and communicating in a manner that allows you to get along with customers, their family members, and fellow team members.
  • Must be in good physical and mental health.
  • Highly responsible individual capable of working independently.
  • Strong customer service approach and sales oriented personality.
  • Ability to work proficiently in a fast-paced, healthcare environment and interface with a variety of healthcare professionals.
  • Demonstrate the ability to accurately complete and disseminate admissions paper flow and monthly reports.
  • Empathetic and adept in dealing with a geriatric population and families in stressful situations.
  • Multi-task oriented excellent organizational skills, and ability to effectively prioritize tasks in a manner that maximizes outcomes and adheres to standard process.
  • Self motivated, outcome-driven individual.
  • Effective time-management skills.

PERFORMS RELATED DUTIES:

  • Interacts with customers, families, visitors and Center personnel.
  • Carries out other tasks as requested in situations where hands on intervention/participation may be required.

In the case of a disaster, employees are expected to make best efforts to execute their assigned responsibilities, be willing to work additional hours, and travel and perhaps lodge at the location where recovery operations are being conducted. The company is committed to ensuring that any such working conditions are safe and reasonable, and that sufficient accommodations will be made to make such extraordinary efforts as tolerable as possible.

SAFETY RELATED DUTIES:

  • Function with a high degree of efficiency, predictability and safety.
  • Solicit input from customers and family members regarding safety issues.
  • Proactively report issues and concerns related to safety.
  • SAFETY IS OUR NUMBER ONE PRIORITY. WE ROUTINELY

INTEGRATE/IMPLEMENT SAFETY RELATED SYSTEM-WIDE PRACTICES INTO OUR WORK. SAFETY IS TRULY A PART OF OUR CULTURE.

FAIR LABOR STANDARDS ACT

Hours of Work Understanding

I hereby acknowledge that I have been advised, and do understand, that I will be paid on the following basis:

Exempt (salaried)

I will be paid my regular salary for each day in which work is performed to a maximum of five (5) days per work week.

I further understand that I will not be eligible to receive overtime pay regardless of how many hours are worked in the work week.

If you are under 18 years of age, there may be some essential functions of the job, which are restricted from performing due to regulatory requirements. Please advise your supervisor if you are under 18 years old.

I understand this job description and its requirements; I understand that this is not an exclusive list of the job functions and that I am expected to complete all duties as assigned; I understand the job functions may be altered by management without notice; I understand that this job description in no way constitutes an employment agreement and that I am an at-will employee.

Team Member Signature: ________________________ Date: _____________

Supervisor Signature: ____________________________ Date: ____________
Related keywords: admissions coordinator, healthcare administration

Job Type: Full-time

Pay: Up to $60,000.00 per year

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday
  • On call

This Company Describes Its Culture as:

  • People-oriented — supportive and fairness-focused
  • Team-oriented — cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

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