?Occasional On-Call Weekend
JOB SUMMARY: The admissions representative contributes to Carris Health’s operations by pre-registering and registering patients, collecting payments, discussing estimated procedure costs, and providing excellent customer service. Receptionist must be proficient in the following skills and qualifications: Multi-tasking; Flexibility; Telephone and Computer Skills; Customer Service; Time Management; Organization; Attention to Detail; Microsoft Office, Professionalism.
EDUCATION AND TRAINING: High School diploma or GED is required. Ability to speak other languages is a plus. Requires advanced knowledge of Epic Systems (particularly Prelude, ADT and Resolute), Microsoft Office, and other applications as assigned
EXPERIENCE: Reception at Rice Memorial Hospital entails dealing with a multi-cultural public and requires adaptation and sensitivity to the cultural differences and also the emotional states of patients and public. Therefore at least two years of previous customer service experience including interacting with a variety of cultures is preferred. Experience in cash posting or accounts receivable is preferred. Experience in registration is preferred. Previous computer experience and multi-line telephone experience is a must.
JOB KNOWLEDGE (Specific): Accuracy in keyboarding, general knowledge of Microsoft Office. Overall knowledge of Business Office procedures and hospital policies. Service excellence and pleasant positive attitude are mandatory.
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