Administrative Specialist I State of North Carolina State of North Carolina 261 reviews

Salary Range – $31,200 – $48,058 – GN06

Performs a variety of office assistant tasks in support of administrative, program, or technical operations. Functions include a diversity of records, reports, and filing activities, public contact, answering telephone, directing calls to appropriate person and taking messages. Good communication skills are necessary. Position will process payroll, inventory, purchase orders, and accounts payable through SAP; personnel and other office duties such as typing correspondence, filing and handling of incoming and outgoing mail. Must have knowledge and use of office equipment and related computer technology (Microsoft Windows, Excel, Access, PowerPoint and SAP).

Knowledge, Skills and Abilities / Competencies

Applicants must meet the Education Requirements and all 5 posting KSAs in order to quality.

Qualified applicants must submit an application that CLEARLY reflects work experience that demonstrates the following:

  • Customer service experience, including resolving customer issues.
  • Experience with Microsoft Office using programs such as Access, Word, and Excel.
  • Experience completing and/or maintaining records and reports.
  • Experience interpreting and/or explaining policies, procedures and laws.
  • Experience in record keeping.

Additional Expectations:
Ability to accurately use computer, calculator, copier, fax machine, etc. Ability to work independently and maintain and organize records. Ability to accurately use Microsoft Office products. Ability to accurately perform math calculations. Ability to communicate and respond to all inquiries and instructions to ensure positive public and employee relations including problem telephone calls. Ability to be courteous and apply tact in performing contact and communications that may be sensitive in nature. Ability to be resourceful in gathering and giving program information and ability to schedule and coordinate a variety of work at the same time. Ability to learn and independently apply laws, departmental rules and regulations in performance of assigned duties.

May require work during non-traditional work hours, including nights, weekends, holidays and times of emergency.

Minimum Education and Experience Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

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