The Academic/Admissions Advisor is responsible for advising and assisting students with admissions, transfer credits, degree plans and providing appropriate enrollment management services to prospective and current students to ensure their successful degree completion. Responsible for assisting the Center Director with planning, developing, and executing a regional marketing plan.
Collaborates with the Center Director, and other center staff in meeting all center and university goals.
This is a non-exempt position and reports to the Center Director.
Essential Duties Summary
- Work collaboratively with the Center Director and Admissions Counselor to increase UIU visibility. Actively recruits new students for the Center, Online and Self-Paced Programs. Determines eligibility for admission and advises students regarding admission status.
- Immediately follows up on all leads with phone calls utilizing the University CRM, and follows up via email, phone call, or letter, with the mindset that all leads are good leads until the prospect specifically state s/he is no longer interested.
- Advises prospective transfer students, using appropriate articulation worksheets.
- Advises prospective students about financial aid availability, loan options, veterans and total military family benefits, company tuition reimbursement and other financial aid options.
- Recruits at college fairs, military fairs, trade shows and other appropriate venues, promoting Center and other university programs.
- Evaluates undergraduate transcripts and prepares degree plans for prospective and current students. Works collaboratively with the Registrar’s Office to ensure accurate representation of credits. Follows Upper Iowa University policies at all times regarding transfer credit, transcript acceptance, course substitutions, and other general advising issues.
- Assists active learners with scheduling of classes and updates degree plans, as needed, informs learners of alternative means of receiving credit toward the degree (CLEP/DSST exams, portfolio method
- Proactively identifies, advises and counsels all center students at risk of administrative withdrawal or course drops and stop-outs, ensuring that students are aware of the ramifications (e.g. financial aid, progress towards degree, etc.).
- Actively pursues enrollment management efforts to re-enroll stop-out learners according to established retention plan.
- Maintains current knowledge of all UIU course modalities and procedures (center, online, Self-Paced, hybrid) in order to explain all learning models to current and potential enrolled students.
- Provides the range of enrollment services including admissions, advising, financial aid assistance (including grants, loans, Veterans benefits, tuition assistance, etc.) and appropriate tracking for both walk-in prospective and currently enrolled students.
- Evaluates transcripts from other institutions; military experience and training; technical, vocational and organizational training; and other American Council on Education (ACE) guidelines. Advises students on selecting a major and the practicality of pursuing dual majors or minors.
- Ensures that University policies are followed by having a thorough knowledge of all policies and procedures outlined in the Centers’ Procedure Manual, Handbook for Administration and Staff, and current edition of the Academic Catalog.
- Provides superior customer service to internal and external audiences
- Professionally represents Upper Iowa University to internal and external customers, including students, prospective students, companies, organizations, faculty, and UIU centers and locations.
- Provides prompt responses to email, voice, and other mail to ensure timely follow up and outstanding service to all customers.
- Actively collaborates with all university teams with regard to student retention and enrollment issues.
- Assists as necessary the marketing efforts of the University including presentations at center informational meetings, college fairs, employer visits and other appropriate venues.
- Works collaboratively with the other teams in the Extended University as well as the campus support offices (Student Enrollment Center, Business Office, and Financial Aid Office) to assist learners.
- Coordinates or provides assistance with planning center events.
- Reflects a positive, collegial attitude when representing the Center, Extended University and UIU as a whole to the general public, campus offices, faculty, students and staff.
- Serves on University committees as appropriate.
- Other duties as assigned.
- Must be present and available to work
- Bachelor’s degree required.
- Outstanding people skills and knowledge of educational institutions.
- Entrepreneurial attitude and outlook.
- Appropriate computer skills.
- Willingness to travel to support the University.
- Ability to work flexible work schedules including some evenings and weekends.
- Master’s degree preferred.
Occasional lifting of 5-10 pounds.
Location Fort Polk, LA Special Conditions for Eligibility
Employment is contingent upon successful completion of a background check.
Upper Iowa University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination, harassment, and retaliation of any type without regard to race, color, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Upper Iowa University’s policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, furloughs, use of facilities, participation in activities, compensation and training.