Department: Grocery Revision Date: 05/2018
Provides prompt, efficient and friendly customer service. Monitors and maintains the sales floor operations and the technology necessary to do so. Successfully handles customer/employee relations.
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers;
Direct Reports: All positions except those listed above and department heads
Primary Duties and Responsibilities:
1. Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
2. Monitors and maintains the sales floor operations and the technology necessary for the successful handling of customers.
3. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
4. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
5. Makes an effort to learn customers’ names and to address them by name whenever possible.
6. Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
7. Answers the telephone promptly and provides friendly, helpful service to customers who call.
8. Trains workers in store policies, department procedures, and job duties.
9. Ensures proper customer service throughout the store and addresses specific customer issues.
10. Exercises and ensures cleanliness, sanitation, maintenance of equipment, and appearance of the entire store and property.
11. Learns to formulate pricing philosophies or merchandising following guidelines established by the Store Director.
12. Orders merchandise (new product, promotional, seasonal, or to replenish merchandise on hand), verifies delivery of merchandise, ensures quality, compares record with merchandise ordered, and reports discrepancies.
13. Recruits and interviews job applicants to recommend or determine employment.
14. Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
15. Approves checks written for cash or payment of merchandise purchased.
16. Coordinates backroom facilities and equipment; recommends changes in allocation of space.
17. Distributes money to cash registers as needed; responsible for cash accountability of cash registers and safe.
18. Inspects merchandise to ensure it is correctly priced and displayed; corrects mispriced items in the computer.
19. Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
20. Adheres to company policies and individual store guidelines.
21. Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
1. Determines the motivational needs of employees and provides the appropriate environment.
2. Suggests improvements in work methods and procedures by observing and listening to employees/customers.
3. Prepares sketches or floor plans of proposed displays. Develops layout, selects theme, colors, and props, and requisitions materials. Oversees and participates in construction of displays.
4. Participates in continuing education through reviewing articles in trade publications.
5. Recommends cost reduction programs.
6. Makes corrections, additions or deletions to employee’s schedules.
7. Sells merchandise to company employees, customers or issues merchandise upon requisition by authorized personnel (inter-store transfers). Handles cash registers.
8. Resets new and current items in aisles.
9. Performs other job related duties and special projects as required.
Instructing, assigning work, reviewing work, planning the work of others, maintaining standards, allocating personnel, and coordinating the activities of others. Selects new employees and acts on employee problems. Has the authority to recommend and approve employee transfers, promotions, discipline, discharge, and salary adjustments.
Education and Experience:
High School or equivalent experience of 1 year of similar or related work.
- Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
- Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
- Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Possess the ability to interview to obtain basic information; guide people to provide basic direction; follow technical manuals and have increased contact with people.
This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, knives, trash compactor, cardboard baler, fork lift, computer, calculator, telephone, FAX machine, two wheeler, register computer, delivery vehicle.
Has daily contact with customers, fellow employees, suppliers/vendors, and the general public. Occasional contact with federal or state regulatory agencies regarding inspections.
Has access to confidential information which may include pricing, sales reports, and profit and loss reports.